I needed to repair my mountain bike as an emergency. A last min problem arrived right before I had to travel to the White Mountains in New Hampshire. Rustem the owner was very nice and helpful. I was helped right the way, treated extremely well by the whole crew. They fixed my bike as I waited and made my day. Thank You very much for such a good service and attention.
Owner is rude and won't care about you unless you are there to purchase a bike. Plenty of other shops in the area happy to have your business.
We were looking for bike accessories for our daughter and considering a new bike for my wife. The store had a decent enough collection but the owner was not the friendliest person in the world. We eventually decided to take our business elsewhere. It is much cheaper to buy online and most other brick-and-mortar stores in Arlington, Cambridge and Burlington have as good if not better collections and they come with courteous owners and sales people. I am all for supporting local business but couldn't support this one.
I just bought a bike from Quad Cycles and it was a great experience. This is exactly how all small businesses should operate. I was greeted immediately and asked what I needed. I said "a bike". Rustem introduced himself and started showing me bikes in my price range. He explained the differences well, and let me test ride multiple models. I'm very happy with my purchase. It's obvious these guys are professionals and are passionate about cycling, so I was a little intimidated before I went in as I know nothing about bikes. He made the experience comfortable and offered great information. I would recommend this place to the avid cyclist or newbie alike. Great Job! Thanks Rustem.
I've been to the store several times and each time the staff are very friendly, knowledgeable, and professional, even though I didn't buy a bike from them. All I needed were small things (e.g. bike basket or back bike rack, air etc) or just asking for some suggestions for bikes. They installed everything efficiently. They didn't push for higher price items.
Quad Cycles is a US Bicycle Store based in Arlington, Massachusetts. Quad Cycles is located at 1043 Massachusetts Ave, Arlington, MA 02476, USA.
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